xbjee's Privacy Policy

1 Introduction & Scope

This privacy policy ("Policy") applies to all users ("you", "user") of the xbjee platform ("Platform", "we", "our"). xbjee is an online betting and casino service platform that provides cricket betting, live casino, slot games, and various other gaming services for users in Bangladesh.

By using our website (xbjee.lat) or accessing our services, you agree to the terms described in this policy. If you do not agree with this policy, please refrain from using our services.

The purpose of this policy is to clearly inform you about what types of data we collect, how that data is used, who it may be shared with, and what steps we take to protect your information. xbjee always treats your privacy as a top priority.

2 Information We Collect

When you create an account and use services on xbjee, we may collect the following types of information:

2.1 Identity Information

• Your full name and date of birth
• National ID (NID) or passport details (where identity verification is required)
• Email address and mobile number
• Residential address

2.2 Financial Information

• Bangladeshi mobile financial service account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history — deposits, withdrawals, and bonus activity

2.3 Automatically Collected Information

• IP address and device information (operating system, browser version)
• Cookies and session data
• Time spent on the site, pages visited, and click patterns
• Login times, game history, and betting activity

2.4 Communication Information

• The content of your communications with us via live chat and email
• Details of complaints, suggestions, or queries

3 Purpose of Data Collection

We collect your information and use it for the following specific purposes:

3.1 Account Management & Identity Verification

We need to run an identity verification process to create, manage, and keep your xbjee account secure. This ensures that our services are used only by persons aged 21 or older.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals, distribute bonuses and rewards, and maintain accurate transaction records.

3.3 Security & Fraud Prevention

Information is used to protect your account from unauthorized access, detect and prevent fraudulent activity, and ensure the security of the platform.

3.4 Service Improvement

Information is used to analyze user experience to improve the quality of gaming services, resolve technical issues, and plan new features.

3.5 Legal Compliance

Certain information is retained to maintain records and prepare reports in line with applicable laws and regulations.

4 Data Sharing & Disclosure

xbjee does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted partners to handle payment processing, technical infrastructure, and customer support services. These partners are provided only the information necessary to complete their work and are required to adhere to our privacy standards.

4.2 Legal & Regulatory Requirements

Where disclosure of information is required due to legal proceedings, court orders, or valid requests from government authorities, xbjee is committed to fulfilling its legal obligations.

4.3 Fraud & Security

Relevant information may be shared with the appropriate authorities to detect and prevent fraud, identity theft, or other illegal activity.

5 Cookies & Tracking Technologies

xbjee uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining login sessions, security verification, and storing game data. Without them, the platform will not function properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language selection).

5.3 Analytical Cookies

These cookies analyze data collected on how users interact with our platform, which helps improve the quality of our services.

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

6 Data Security Measures

xbjee takes industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All communication between you and our servers is encrypted using SSL/TLS technology, which keeps data unreadable to unauthorized parties during transmission.
• Access Controls: Only authorized staff can access your personal information, and strict role-based access controls are maintained.
• Regular Security Audits: Our systems undergo regular security testing to identify potential vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available to add an extra layer of security to your account.
• Data Minimization: We collect only the information necessary to provide our services.

Nevertheless, no method of transmitting information over the internet or electronic storage is 100% secure. In the event of a security breach, we will notify you as required by law.

7 Data Retention Period

We retain your personal information for as long as:

• Your account remains active and service continues to be provided;
• It is required to meet legal obligations (financial records must be kept for a set period under anti-money laundering laws);
• It is needed for the resolution of disputes or legal claims.

Even after an account is closed, certain information may be retained for a set period due to legal requirements. Once those requirements are met, the information is securely deleted or anonymized.

8 International Data Transfers

xbjee may work with servers and service providers located in various countries around the world. This means your information may be processed outside Bangladesh, where you reside.

Countries to which data may be transferred may not have the same level of data protection laws as Bangladesh. However, we ensure that appropriate safeguards are in place for such transfers and that data protection standards are upheld.

9 Your Rights

You have the following rights regarding your personal information:

To exercise these rights, please contact our support team. Some requests may not be possible to fulfill due to legal obligations or legitimate interests, in which case we will explain the reason.

10 Children's Privacy

xbjee's services are intended only for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during account registration.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

11 Responsible Gaming & Data Use

xbjee places responsible gaming as a top priority. By analyzing your gaming activity data, we can identify potentially problematic gaming patterns and provide support where needed.

This information is used solely for your protection and is not used for any marketing purpose. To learn more about responsible gaming, please visit our Responsible Gaming page.

12 Third-Party Links & Services

Our platform may use gateways from third-party payment providers (bKash, Nagad, Rocket, Upay, bank transfer). These services are governed by their own privacy policies.

We are not responsible for the data practices of these third parties. We recommend reading the relevant payment provider's privacy policy before completing any payment process.

13 Policy Changes

xbjee reserves the right to update or change this privacy policy at any time. For significant changes, we will:

• Update the date on this page;
• Send a notification to your registered email address;
• Display a notification on the platform.

Continued use of the platform after changes have been made will be considered as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

14 Contact & Complaints

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Language: Support is provided in Bengali and English

We will process your request as quickly as possible and, if a request cannot be fulfilled for any reason, you will be informed along with an explanation.